Hard Rock Digital
Senior Manager - Payments Analytics
United States, FL · Remote · Manager · Full-time · Posted Oct 29, 2026
- Experience
- Minimum of 7 years; relevant fields include payments, payment operations, fintech, ecommerce, risk management, or related fields.
About the job
Leads payments analytics, operations, vendor performance, and strategy to improve payment acceptance, efficiency, and customer experience across products and channels.
What you'll do
- Develop payments strategy and lead initiatives to improve acceptance rates, reduce friction, and optimize performance.
- Analyze payment metrics and trends, identify risks and opportunities, and build scalable processes and reporting.
- Manage vendors and processors; partner with Risk, Fraud, Compliance, Product, and Engineering on payment improvements.
What they ask for
- At least 7 years of experience in payments, payment operations, fintech, ecommerce, risk management, or a related field.
- Strong understanding of payment processing ecosystems, including credit cards, ACH, PayPal, digital wallets, and alternative payment methods.
- Experience managing payment processors, gateways, banking relationships, and third-party vendors.
- Knowledge of payment compliance requirements, regulatory standards, and card brand rules.
Nice to have
- Experience in iGaming, online payments, or ecommerce; chargebacks, disputes, payment risk, and operational escalations.
- Familiarity with SQL, reporting tools, AI, and data analytics platforms.
Tools
SQL, ACH, PayPal
AI focus
AI and data analytics platforms are mentioned as a plus; no specific AI responsibilities are stated.
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