Hard Rock Digital
UX Researcher
Florida, FL +1 · Remote · Full-time · Posted Oct 29, 2026
- Location
- Florida, FL
Atlantic City, NJ, NJ - Experience
- 3–5 years in a UX or CX research role; ideally in digital products, gambling, gaming, or a comparable consumer sector, or demonstrable interest in gambling.
About the job
Delivers qualitative and quantitative UX/CX research to understand player experiences and turn findings into actionable insights that improve digital products.
What you'll do
- Plan and deliver research projects end-to-end, including method selection, fieldwork, analysis, and reporting.
- Conduct usability, journey-mapping, experience-evaluation, concept, and prototype research; track CX measures and contribute to dashboards.
- Recruit participants and facilitate research or design workshops with stakeholders.
What they ask for
- Practical experience with qualitative and quantitative research, including usability testing, journey mapping, concept and prototype testing, and CX measurement such as NPS and CSAT.
- Confidence using research platforms such as UserTesting, Qualtrics, SurveyMonkey, Survicate, and Power BI; ability to learn tools quickly and use AI-assisted tools responsibly.
- Understanding of research ethics, participant consent, data privacy, and responsible handling of player information.
- Comfort communicating results to stakeholders and collaborating effectively in a remote environment.
Tools
UserTesting, Qualtrics, SurveyMonkey, Survicate, Power BI, Slack, Microsoft Teams
AI focus
Use AI-assisted tools responsibly where relevant to support research projects.
Model-written summary · the original posting is authoritative