Harness
Customer Experience Engineer I/II
$100K–$135K
U.S. (Remote) · Remote · Full-time · Posted Oct 7, 2026
- Experience
- 2+ years in a customer-facing engineering, DevOps, SRE, or platform role, or equivalent depth from internships, personal projects, or open-source work.
About the job
Resolves enterprise customers’ technical issues across software delivery infrastructure, builds diagnostic tools and product fixes, and shares recurring solutions with internal teams.
What you'll do
- Own customer cases from triage through root-cause analysis and resolution; participate in customer build engagements.
- Create scripts, diagnostics, dashboards, and small product fixes with Product and Engineering.
- Communicate findings to customers and document reusable runbooks, playbooks, and templates.
What they ask for
- Hands-on experience with Kubernetes, ECS, Docker, and at least one major cloud platform (AWS, GCP, or Azure).
- Knowledge of CI/CD concepts and Linux/networking fundamentals.
- Scripting ability in Python, Node.js, Bash, or similar, with coding experience sufficient to read source code and make small guided changes.
- Clear written and verbal communication skills; able to lead customer calls and document findings.
Pay
$100,000 — $135,000 USD base salary
Tools
Kubernetes, ECS, Docker, AWS, GCP, Azure, Python, Node.js
AI focus
Growing exposure to AI/LLM-powered internal tooling; the role may contribute more deeply to that tooling as the practice matures.
Model-written summary · the original posting is authoritative