Harper Group
Customer Intake Specialist
$50K–$60K
Atlanta · On-site · Full-time · Posted Feb 23, 2026
- Experience
- Prior experience in high-volume phone or customer-facing roles; no specific number of years stated.
About the job
Handles high-volume customer intake calls, completes accurate commercial insurance applications, and helps test and improve Harper’s voice AI systems.
What you'll do
- Complete applications during live calls, capturing business details, exposures, coverage, and missing documents accurately.
- Resolve incomplete or conflicting information and hand accounts to the next owner with clear follow-up actions and unresolved questions.
- Use voice AI on intake calls, flag problems, and provide feedback to improve the systems.
What they ask for
- Prior experience in high-volume phone or customer-facing roles.
- Strong typing speed and ability to multitask across systems during live calls.
- Professional communication and reliable internet with a quiet work environment.
- Availability Monday–Friday with coverage across ET and PT.
Nice to have
- Insurance, financial services, or regulated-industry experience; CRM or call-center software experience.
- Spanish fluency or bilingual Spanish.
Pay
$50,000–$60,000 USD base salary; $22 – $26 per hour USD base pay
Tools
Harper's voice AI systems, CRM or call-center software
AI focus
Use voice AI systems on live intake calls, identify missed context, confusing prompts, and broken workflows, and help improve their accuracy and trustworthiness.
Model-written summary · the original posting is authoritative