Harper Group
Customer Operations Specialist, Payments
$65K–$95K
San Francisco +2 · On-site · Full-time · Posted Sep 24, 2026
- Location
- San Francisco
New York
Atlanta
About the job
Resolves complex customer issues involving payments, disputes, cancellations, audits, and insurance by reconciling records across systems, communicating with customers, and documenting outcomes.
What you'll do
- Investigate payment questions and manage disputes through documented resolution, including any needed financial or policy correction.
- Handle complex cancellation, audit, and insurance-service questions; escalate licensed or specialized decisions appropriately.
- Reconcile customer, payment, policy, communication, and external records; own follow-up and flag recurring causes.
Pay
$65K – $95K (base salary)
Model-written summary · the original posting is authoritative