Harper Group
Customer Service Associate
San Francisco · On-site · Full-time · Posted Sep 10, 2026
- Visa sponsorship
- Must be legally authorized to work in the United States.
About the job
Handle inbound and outbound customer calls, resolve account and payment follow-ups, and keep customers informed while escalating issues that require a specialist.
What you'll do
- Answer calls, identify customer needs, and communicate clear follow-up timelines.
- Follow up on payments, documents, cancellations, and renewals until resolved; maintain accurate records.
- Escalate complex issues promptly and flag recurring problems for improvement.
What they ask for
- Strong, clear, professional, and patient phone communication.
- Basic computer comfort with spreadsheets, email, phone systems, and internal tools.
- Full-time, Monday–Friday, on-site availability in downtown San Francisco.
- Legally authorized to work in the United States; reliable attendance and punctuality.
Nice to have
- Call center, collections, dispatch, front-desk, or high-volume customer service experience; experience with call lists or a CRM.
- Spanish bilingual ability or exposure to insurance, brokerage, or financial services.
Pay
$23 - $26/hour (base salary); $30 – $35 per hour (base salary)
Tools
spreadsheets, email, phone system, internal tools, CRM
AI focus
The company describes an AI-led insurance distribution model, but this role does not involve specified AI work.
Model-written summary · the original posting is authoritative