Harper Group
Customer Service Operations Specialist
$110K–$150K
San Francisco +1 · On-site · Full-time · Posted Sep 23, 2026
- Location
- San Francisco
New York - Experience
- 5+ years in commercial lines underwriting, account executive, wholesale brokerage, or carrier-side roles.
About the job
Own complex commercial insurance accounts and customer situations, working with underwriters and wholesalers to resolve coverage, placement, audit, renewal, financing, and cancellation issues.
What you'll do
- Manage complex accounts end to end, including coverage questions, audits, inspections, renewals, and account retention.
- Partner with underwriters and wholesalers to place difficult risks and secure better renewal terms; maintain those relationships.
- Develop service playbooks, train the team, and provide Product and Engineering feedback on automation.
What they ask for
- 5+ years in commercial lines underwriting, account executive, wholesale brokerage, or carrier-side roles.
- Active property & casualty license.
- Existing carrier and wholesaler relationships.
- Track record owning complex commercial cases end to end.
Nice to have
- Surplus lines license.
- E&S experience, including surplus lines tax, filings, binding packets, or DocuSign workflows.
Pay
$110,000–$150,000 USD base salary
Tools
DocuSign
AI focus
Work in the service workbench and advise Product and Engineering on what to automate; the company is building AI-led insurance workflows.
Model-written summary · the original posting is authoritative