Harper Group
Customer Service Representative
$75K–$90K
San Francisco · On-site · Full-time · Posted Sep 23, 2026
About the job
Handle high-volume customer calls and follow-ups, resolve or coordinate service requests, and keep customers informed until each issue is closed.
What you'll do
- Answer inbound calls, explain next steps, and follow through on promised updates.
- Work outbound follow-up lists for payments, documents, renewals, cancellations, and open requests; resolve issues or hand them off with clear context.
- Maintain accurate records, recognize urgent issues, escalate appropriately, and flag service-system problems.
What they ask for
- Experience in a call center, dispatch, collections, front desk, customer service, or another high-volume phone environment.
- Communicate clearly and patiently with confused or frustrated customers and manage calls, records, and action lists simultaneously.
- Be dependable and punctual; know when to resolve, escalate, or ask rather than guess.
- Learn systems and insurance vocabulary quickly.
Nice to have
- Spanish fluency.
- Interest in using AI as leverage and identifying where it helps or gets in the way.
Pay
USD 23–26/hour, base salary; USD $75K – $90K, base salary
Tools
AI
AI focus
AI surfaces customer accounts, prepares routine work, and drafts follow-ups; the representative applies judgment in customer conversations and follow-through.
Model-written summary · the original posting is authoritative