Harper Group
Learning & Knowledge Systems Lead
$110K–$170K
San Francisco · On-site · Full-time · Posted Jun 2, 2026
- Experience
- 3–8 years in a relevant field.
About the job
Turns operators’ knowledge into structured, retrievable documentation and agent skills, then drives company adoption of those systems.
What you'll do
- Interview and shadow operators; convert conversations and other materials into source-of-truth docs, decision logs, playbooks, process maps, and system-boundary docs.
- Graduate stabilized rules into agent-callable skills and partner with engineering on documentation refresh automations.
- Create executable rollout plans, build onboarding paths, run adoption cohorts, and make team usage visible.
What they ask for
- 3–8 years in a relevant field.
- Exceptional written communication and strong information-architecture instincts.
- Practical fluency with AI tools, including Cursor, Claude Code, MCP servers, agent memory files, Granola, structured prompting, and AI-assisted synthesis.
- Demonstrated ability to interview stakeholders, document operational detail, and run an adoption rollout that changed how a team worked.
Nice to have
- Experience at an AI-native or dev-tools company; authoring Claude/agent skills or similar capability modules.
- Experience with RAG/search systems, knowledge-system evaluations, living-document automations, product requirements, content governance, or high-volume operational environments.
Pay
$110,000–$170,000 USD base salary
Tools
Cursor, Claude Code, MCP servers, agent memory files, Granola, structured prompting
AI focus
Extracts and structures operational knowledge for AI retrieval and agent use; develops agent-callable skills and supports AI-tool onboarding and adoption.
Model-written summary · the original posting is authoritative