Harper Group
Operating Memory Lead
$90K–$150K
San Francisco · On-site · Full-time · Posted May 28, 2026
- Experience
- 2–8 years in research, product ops, knowledge management, technical writing, implementation, chief-of-staff work, qualitative research, instructional design, or startup operations.
About the job
Turns Harper’s undocumented operating knowledge into structured, AI-legible workflows, documentation, and systems that improve how people and AI work.
What you'll do
- Capture and document operating knowledge, workflows, decisions, and edge cases across business teams.
- Use AI to transform raw context into playbooks, SOPs, training materials, and product requirements; maintain the knowledge base.
- Work with operators and engineering to identify workflow failures and turn repeated problems into systems.
What they ask for
- 2–8 years in a listed relevant field, such as research, product ops, knowledge management, technical writing, implementation, or startup operations.
- Exceptional written communication and strong AI-tool fluency.
- Demonstrated ability to interview stakeholders and extract operational detail.
- Strong information-architecture instincts; comfort in a fast-moving, ambiguous startup; based in SF or willing to relocate.
Pay
$90,000–$150,000 USD base salary; performance bonuses and equity (amounts not stated); $90K – $150K USD (compensation type not specified)
Tools
Claude, ChatGPT, Granola
AI focus
Use AI tools and structured prompting to extract and organize operational knowledge into reusable artifacts and workflows; ensure outputs are structurally correct and useful to people and AI.
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