Harvey
CX Data Analyst
$112K–$168K
San Francisco · Hybrid · Full-time · Posted Jun 15, 2026
- Experience
- 3–5 years in analytics, with at least 2 years directly in support operations, customer success operations, or a closely adjacent function.
About the job
Own Customer Experience analytics by building reporting, dashboards, and feedback loops that surface support performance and guide operational decisions.
What you'll do
- Deliver recurring reports and maintain dashboards tracking Customer Experience metrics.
- Connect support signals to Product, Engineering, and Customer Success, and identify data collection gaps.
- Measure support and AI-driven support performance, including ticket deflection, containment, escalations, and resolution quality.
What they ask for
- 3–5 years of analytics experience, including at least 2 years in support operations, customer success operations, or a closely adjacent function.
- Fluency in support platform data such as Zendesk or equivalent.
- SQL proficiency, including complex queries with CTEs, window functions, and cross-schema joins.
- Experience building and maintaining operational dashboards in Looker, Tableau, Sigma, Omni, or equivalent.
Nice to have
- Experience with Python for data manipulation or automation.
- Familiarity with dbt or similar data transformation tooling.
Pay
$112,000 - $168,000 USD (base salary); $112K – $168K (base salary)
Tools
Zendesk, SQL, Looker, Tableau, Sigma, Omni, Python, dbt
AI focus
Track AI/chatbot and self-service performance; measure AI-driven support outcomes, and use AI tooling in analytical workflows.
Model-written summary · the original posting is authoritative