Harvey
CX Data Analyst
$112K–$168K
New York · Hybrid · Full-time · Posted Jun 15, 2026
- Experience
- 3–5 years in analytics, including at least 2 years in support operations, customer success operations, or a closely adjacent function.
About the job
Own Customer Experience analytics, building reporting, dashboards, and feedback loops that help teams understand support performance and improve operations.
What you'll do
- Own recurring reporting and maintain dashboards and north-star support metrics.
- Turn support data into actionable narratives and connect support insights with Product, Engineering, and Customer Success.
- Measure AI-driven support, ticket deflection, and self-service effectiveness.
What they ask for
- 3–5 years of analytics experience, including at least 2 years in support operations, customer success operations, or a closely adjacent function.
- Fluency in Zendesk or equivalent support-platform data.
- SQL proficiency, including complex queries using CTEs, window functions, and joins across schemas.
- Experience building and maintaining operational dashboards in Looker, Tableau, Sigma, Omni, or equivalent.
Nice to have
- Python for data manipulation or automation; dbt or similar data transformation tooling.
- QA analytics, enterprise SaaS or AI-native products, or Zendesk APIs and data extraction beyond standard reporting.
Pay
$112,000 - $168,000 USD (base salary)
Tools
Zendesk, SQL, Looker, Tableau, Sigma, Omni, Python, dbt
AI focus
Track AI/chatbot performance and self-service; measure AI support containment, escalation, and resolution quality to guide tool tuning and investment. Actively use AI tooling in analytical workflows.
Model-written summary · the original posting is authoritative