Harvey
Enterprise Customer Success Manager
$160K–$185K
New York · Hybrid · Manager · Full-time · Posted Jul 1, 2026
About the job
Guides enterprise and law firm clients through implementing and adopting Harvey, helping them integrate its AI into workflows and achieve measurable value.
What you'll do
- Lead client implementation, training, and adoption of Harvey in business workflows.
- Manage client relationships, success metrics, customer health, and renewal and expansion readiness.
- Gather client feedback and relay insights to internal teams to improve products and services.
What they ask for
- Background in Enterprise SaaS, legal (big law), or a top tier management consulting firm.
- Direct experience managing large-scale technology projects.
- Excellent communication and strategic planning skills, including influencing stakeholders at various levels.
- Ability to prioritize competing tasks and demanding customers.
Pay
$160K – $185K USD base salary
Tools
LLMs
AI focus
Enable clients to adopt Harvey’s AI solutions and evangelize the power of LLMs in their workflows.
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