Harvey
Enterprise Customer Success Manager
$160K–$185K
San Francisco · Manager · Full-time · Posted Sep 14, 2026
About the job
Guides enterprise and law firm clients in implementing Harvey, driving adoption and value, and managing customer success and growth.
What you'll do
- Integrate Harvey into client workflows and train users to adopt the product.
- Manage client relationships and use adoption, utilization, and other KPIs to support satisfaction and ROI.
- Monitor customer health, encourage advocacy, identify renewal and expansion opportunities, and relay feedback internally.
What they ask for
- Background in Enterprise SaaS, legal (big law), or top tier management consulting firms.
- Direct experience managing large-scale technology projects.
- Excellent communication and strategic planning skills, with the ability to influence stakeholders at various levels.
- Ability to prioritize competing tasks and demanding customers.
Pay
$160K – $185K (base salary)
Tools
LLMs
AI focus
Enable clients to adopt and integrate Harvey’s AI solutions and evangelize the use of LLMs.
Model-written summary · the original posting is authoritative