Harvey
Mid-Market Customer Success Manager
$125K–$145K
New York · Hybrid · Manager · Full-time · Posted Feb 17, 2026
- Experience
- No years specified; experience in legal firms or SaaS organizations is requested.
About the job
Guides mid-market legal and in-house clients through adopting Harvey, integrating it into their workflows, and achieving value at scale.
What you'll do
- Lead client implementation, training, and enablement to support adoption of Harvey’s AI solutions.
- Manage relationships with 40+ clients, monitoring success metrics and customer health to support satisfaction, renewals, and expansion.
- Build scalable customer success processes, playbooks, self-help materials, and automation; relay client feedback to internal teams.
What they ask for
- Direct experience managing a high volume of client cases and/or customers.
- Excellent communication and strategic planning skills, with the ability to influence stakeholders at various levels.
- Ability to prioritize competing tasks and demanding customers.
- Empathetic, structured, motivated, collaborative team player.
Nice to have
- Salesforce
- Catalyst
Pay
$125,000 - $145,000 OTE (currency not explicitly stated; total pay); $125K – $145K OTE (currency not explicitly stated; total pay)
Tools
Harvey, LLMs, Salesforce, Catalyst
AI focus
Enable clients to adopt Harvey’s AI solutions and educate end users on LLMs.
Model-written summary · the original posting is authoritative