Harvey
Mid-Market Customer Success Manager (Chicago)
$125K–$145K
Chicago · Hybrid · Manager · Full-time · Posted Jun 15, 2026
About the job
Guides mid-market legal and in-house clients in adopting Harvey, integrating it into workflows, and achieving value while scaling customer success processes.
What you'll do
- Lead client implementation, user training, and adoption across 40+ mid-market accounts.
- Create scalable playbooks, self-service materials, communication cadences, and automation; use metrics to support satisfaction, renewals, and expansion.
- Monitor customer health, build stakeholder advocacy, and relay client feedback to internal teams.
What they ask for
- Experience in a legal firm or SaaS organization, including direct management of a high volume of client cases and/or customers.
- Excellent communication and strategic planning skills, with the ability to influence stakeholders at various levels.
- Ability to prioritize competing tasks and demanding customers.
Nice to have
- Experience with Salesforce and Catalyst.
Pay
$125,000 - $145,000 OTE (USD; total pay)
Tools
Salesforce, Catalyst
AI focus
Enable clients to adopt Harvey’s AI solutions and educate end users about LLMs.
Model-written summary · the original posting is authoritative