Harvey
Mid-Market Customer Success Manager (Dallas)
$125K–$145K
Dallas · Hybrid · Manager · Full-time · Posted Aug 26, 2026
About the job
Guides mid-market legal and in-house clients in adopting Harvey, integrating it into workflows, and realizing value while building scalable customer success processes.
What you'll do
- Lead client implementation, workflow integration, training, and end-user enablement.
- Manage relationships with 40+ mid-market clients, monitoring customer health, adoption, satisfaction, renewals, and expansion.
- Build scalable processes and playbooks, track success metrics, and relay client feedback to internal teams.
What they ask for
- Experience in a legal firm or SaaS organization, with direct experience managing a high volume of client cases and/or customers.
- Excellent communication and strategic planning skills, including influencing stakeholders at various levels.
- Ability to prioritize competing tasks and demanding customers.
- Empathetic, structured, motivated, collaborative team player.
Nice to have
- Salesforce
- Catalyst
Pay
$125,000 - $145,000 OTE (total pay)
Tools
Harvey, LLMs, Salesforce, Catalyst
AI focus
Enable client adoption of Harvey’s AI solutions and evangelize the use of LLMs.
Model-written summary · the original posting is authoritative