Harvey
Mid-Market Customer Success Manager (LATAM - Portuguese Speaking)
$125K–$145K
New York +4 · Hybrid · Manager · Full-time · Posted Oct 16, 2026
- Location
- New York
Dallas
Boston
San Francisco
Chicago - Experience
- No specific number of years stated.
About the job
Guides mid-market clients in adopting Harvey’s AI platform, integrating it into workflows, and realizing value while supporting scalable customer success operations.
What you'll do
- Lead client implementation, workflow integration, and user training to drive adoption.
- Manage relationships with 40+ clients, monitoring customer health, adoption, satisfaction, renewals, and expansion.
- Create scalable customer success processes and playbooks, and relay client feedback to internal teams.
What they ask for
- Professional working proficiency in Portuguese.
- Experience in a legal firm or SaaS organization, including directly managing a high volume of client cases and/or customers.
- Strong communication and strategic planning skills, with the ability to influence stakeholders.
- Ability to prioritize competing tasks and customer needs.
Nice to have
- Spanish proficiency.
- Experience with Salesforce and Catalyst.
Pay
$125,000 - $145,000 OTE (USD; total pay)
Tools
Harvey, LLMs, Salesforce, Catalyst
AI focus
Enable client adoption and effective use of Harvey’s AI solutions and LLMs.
Model-written summary · the original posting is authoritative