Harvey
Mid-Market Customer Success Manager (San Francisco)
$125K–$145K
San Francisco · Manager · Full-time · Posted Jun 15, 2026
About the job
Guides mid-market clients in adopting Harvey, integrating it into their workflows, and realizing value while building scalable customer success processes.
What you'll do
- Lead client implementation, training, and enablement for Harvey’s AI solutions.
- Manage relationships with 40+ mid-market clients, tracking adoption, satisfaction, renewals, and expansion opportunities.
- Create scalable playbooks, self-help materials, and automation; relay customer insights to internal teams.
What they ask for
- Experience in a legal firm or SaaS organization, including direct management of a high volume of client cases and/or customers.
- Excellent communication and strategic planning skills, with the ability to influence stakeholders at various levels.
- Ability to prioritize competing tasks and demanding customers.
- Empathetic, structured, motivated, collaborative team player.
Nice to have
- Salesforce
- Catalyst
Pay
$125,000 - $145,000 USD OTE
Tools
Harvey, LLMs, Salesforce, Catalyst
AI focus
Enable clients to adopt Harvey’s AI solutions and evangelize the use of LLMs.
Model-written summary · the original posting is authoritative