Harvey
Program Manager, Customer Engagement
$136K–$187K
New York · Manager · Full-time · Posted Oct 21, 2026
- Experience
- 5–8+ years; high-growth SaaS or technology experience is stated as ideal.
About the job
Owns and delivers customer engagement programs and strategic initiatives, coordinating cross-functional teams and external partners from planning through execution.
What you'll do
- Manage multiple concurrent initiatives, including plans, stakeholder alignment, risks, timelines, and delivery.
- Plan customer-facing programs, events, partnerships, loyalty initiatives, and related logistics, budgets, vendors, and production.
- Coordinate research, thought leadership, advocacy, and program operations; build scalable processes and reporting.
What they ask for
- 5–8+ years of experience in customer marketing, program management, experiential marketing, strategic operations, or related roles.
- Demonstrated ability to independently manage complex, multi-stakeholder initiatives from inception through completion.
- Strong cross-functional leadership and stakeholder management skills, including influencing without direct authority.
- High ownership, sound judgment, and ability to drive work with minimal oversight.
Nice to have
- Experience at a high-growth SaaS or technology company.
- Familiarity with Notion, Asana, Airtable, or similar project management platforms.
Pay
$136,000 - $187,000 USD (base salary)
Tools
Notion, Asana, Airtable
Model-written summary · the original posting is authoritative