Harvey
Program Manager, Product Systems and Insights
$155K–$233K
New York · Manager · Full-time · Posted Sep 24, 2026
- Experience
- 5+ years in program management, product operations, or a related operational role.
About the job
Owns the systems and operating cadence that turn customer feedback and bug reports into structured product input, predictable defect resolution, and alignment across Product, Engineering, and Design.
What you'll do
- Build and run a Voice of the Customer program, including feedback intake, classification, triage, reporting, and workflows.
- Own bug management from intake and severity standards through engineering triage, resolution tracking, and customer follow-up.
- Design and facilitate product operating rituals, roadmap coordination, and run-of-business systems.
What they ask for
- 5+ years in program management, product operations, or a related operational role at a high-growth tech or SaaS company.
- Hands-on experience running bug triage or incident/defect management across Engineering and Support.
- Experience designing and facilitating product development rituals with senior engineering and design leaders.
- Ability to drive adoption across CS, Support, Sales, Product, and Engineering without direct authority.
Nice to have
- Experience with AI-native or highly technical products.
Pay
$155,400 - $233,200 USD (base salary)
Model-written summary · the original posting is authoritative