Harvey
Program Manager, Product Systems and Insights
$155K–$233K
San Francisco · Manager · Full-time · Posted Sep 24, 2026
- Experience
- 5+ years in program management, product operations, or a related operational role.
About the job
Owns the systems and operating cadence that help Product, Engineering, and Design organize customer feedback, manage defects, and coordinate product development.
What you'll do
- Build and run a Voice of the Customer program, including feedback intake, classification, triage, reporting, and related tooling.
- Establish product operating rituals and systems, and coordinate roadmap planning across Product, Engineering, Design, and GTM.
- Manage the end-to-end bug lifecycle, including severity standards, triage, resolution tracking, reporting, and customer follow-up.
What they ask for
- 5+ years in program management, product operations, or a related operational role at a high-growth tech or SaaS company.
- Hands-on experience running bug triage or incident/defect management across Engineering and Support.
- Experience designing and facilitating product development rituals with senior engineering and design leaders.
- Ability to drive alignment and adoption across CS, Support, Sales, Product, and Engineering without direct authority.
Nice to have
- Experience with AI-native or highly technical products.
Pay
$155,400 - $233,200 USD (base salary); $155.4K – $233.2K (base salary)
Model-written summary · the original posting is authoritative