Harvey
Technical CX Specialist
$88K–$132K
Remote +1 · Remote · Full-time · Posted Sep 17, 2026
- Location
- Remote
San Francisco - Experience
- 3+ years.
About the job
Provides frontline technical support to enterprise customers using Harvey’s AI-driven products, troubleshooting issues and improving the customer support experience.
What you'll do
- Resolve customer inquiries and troubleshoot AI output, login, REST API, error log, and authentication/token issues; escalate complex cases when needed.
- Document customer interactions and feedback, and collaborate across teams to resolve issues and improve support processes and materials.
- Provide reliable shift coverage and participate in an on-call rotation, including nights, weekends, and holidays.
What they ask for
- 3+ years of technical support experience in a fast-paced environment providing white-glove or premium support to large enterprise customers for AI-driven products.
- Understanding of APIs and ability to explain API concepts to technical and non-technical customers.
- Strong customer communication, empathy, problem-solving, and organizational skills.
- Availability for an on-call rotation outside scheduled working hours, including nights, weekends, and holidays.
Nice to have
- Experience with Intercom.
- Familiarity with customer support tools and CRM systems.
Pay
$88K – $132K USD base salary
Tools
REST APIs, Intercom
AI focus
Supports AI-driven products and troubleshoots AI output quality.
Model-written summary · the original posting is authoritative