Hasbro
Retail and Play Program Lead - Trust and Safety
$109K–$163K
Renton, Washington, United States +1 · Full-time · Posted Oct 16, 2026
- Location
- Renton, Washington, United States
United States - Experience
- Minimum 6 years; no alternatives stated.
About the job
Leads trust and safety investigations and policy support for Wizards Play Network and Organized Play programs, helping maintain safe and fair play environments.
What you'll do
- Analyze program data, policies, and incident reports to identify concerns and recommend policy changes.
- Lead sensitive investigations, document evidence, and determine appropriate enforcement or escalation.
- Improve team processes and communicate policy outcomes to partners and players.
What they ask for
- At least 6 years of experience in Trust and Safety, investigations, fraud analysis, or a related field, including ownership of programs or complex caseloads.
- Deep conflict-resolution and de-escalation experience.
- Strong critical-thinking, investigative, empathy, and communication skills.
- Ability to work independently, prioritize, and advance programs in a high-volume environment.
Nice to have
- Experience defining policy, process, or standards; familiarity with Wizards Play Network (WPN) policies.
- Knowledge of Magic: The Gathering or gaming/retail experience; cultural awareness or regional experience in Latin America or APAC; bilingual or multilingual.
Pay
$108,600—$162,900 USD (base salary)
Model-written summary · the original posting is authoritative