Hasbro
Trust & Safety Specialist
$80K–$91K
Renton, Washington, United States +1 · Full-time · Posted Oct 6, 2026
- Location
- Renton, Washington, United States
United States - Experience
- Minimum of 3 years in Trust and Safety, investigations, fraud analysis, or a related field; includes ownership of programs or complex caseloads.
About the job
Investigates concerns in Wizards Play Network and Organized Play programs, applies policies, and helps maintain safe and welcoming gaming communities.
What you'll do
- Conduct sensitive investigations, document findings, and apply program rules.
- Communicate outcomes to partners and players, and assess concerns for resolution or escalation.
- Improve team processes and collaborate with leadership and cross-functional teams to promote consistent, fair policy application.
What they ask for
- At least 3 years of experience in Trust and Safety, investigations, fraud analysis, or a related field, including ownership of programs or complex caseloads.
- Experience in conflict resolution and de-escalation.
- Strong critical thinking, investigative, empathy, and communication skills.
- Ability to work independently, prioritize, and manage competing demands in a high-volume environment.
Nice to have
- Experience defining policy, process, or standards; familiarity with Wizards Play Network (WPN) policies.
- Knowledge of Magic: The Gathering or gaming/retail experience; cultural awareness or work experience in Latin America or APAC.
Pay
$80,200 — $91,000 USD (base salary)
Model-written summary · the original posting is authoritative