Hasbro
Workplace Technology Support Engineer - Executive Support
$91K–$137K
Boston, Massachusetts, United States +2 · Full-time · Posted Aug 21, 2026
- Location
- Boston, Massachusetts, United States
Pawtucket, Rhode Island, United States
Pawtucket, Rhode Island, United States - Experience
- 3+ years supporting enterprise desktop environments or workplace technology systems; dedicated Executive Support experience is also requested, with no duration specified.
About the job
Provides high-touch executive and enterprise workplace technology support, resolves complex cross-system issues, and improves reliability through documentation, standardization, automation, and AI-assisted solutions.
What you'll do
- Support executives and employees across office, remote, and travel settings, including meetings, presentations, and events.
- Resolve complex endpoint, collaboration, network, and workplace technology issues; coordinate fixes across internal teams.
- Improve support operations through documentation, standardized workflows, device lifecycle management, automation, and AI-assisted tools.
What they ask for
- Experience in the dedicated Executive Support space.
- 3+ years of experience supporting enterprise desktop environments or workplace technology systems.
- Experience with Windows and macOS, including hardware, peripherals, and mobile device support.
- Working knowledge of networking fundamentals, including DNS, Wi-Fi, VPN connectivity, and authentication workflows.
Nice to have
- Familiarity with endpoint management tools or enterprise IT management platforms; experience using ServiceNow or similar tools.
- Experience identifying trends, improving processes, or building automation initiatives.
Pay
$91,100 — $136,700 USD (pay range; base salary status not stated)
Tools
Windows, macOS, DNS, Wi-Fi, VPN, ServiceNow, Confluence
AI focus
Supports enterprise AI platforms and AI-enabled workplace technologies, and helps evaluate, test, and validate AI-assisted support and troubleshooting capabilities.
Model-written summary · the original posting is authoritative