Headlight
Care Access Specialist I
Salt Lake City, Utah · Hybrid · Full-time · Posted Oct 6, 2026
- Experience
- One (1) year in a customer service call center environment or similar client-facing role required.
- Education
- High School Diploma, GED or equivalent required.
About the job
Provides non-clinical support to prospective patients by guiding them through eligibility, clinician matching, scheduling, onboarding, and follow-up to help them reach their first kept appointment.
What you'll do
- Respond to new care inquiries, provide service information and support, and follow up with people who have not started care.
- Coordinate eligibility, clinician matching, scheduling, intake paperwork, insurance and payment details through the first kept appointment.
- Maintain accurate client records and collaborate with clinicians and operations teams to address access barriers.
What they ask for
- High School Diploma, GED or equivalent.
- One year of experience in a customer service call center environment or similar client-facing role.
- Strong customer service, communication, organizational, and detail-oriented skills.
- Ability to maintain confidentiality and handle sensitive health information professionally.
Nice to have
- Associate degree or some college coursework.
- Experience in healthcare, behavioral health, or client engagement.
Pay
USD 20–21 per-hour-wage (base salary)
Tools
electronic health records, scheduling systems, phone systems
Model-written summary · the original posting is authoritative