Headway
IT Engineer
$132K–$155K
New York City · Hybrid · Full-time · Posted Sep 4, 2026
- Experience
- 3+ years in IT at a distributed company.
About the job
Own escalated IT support and the network and conference-room AV domains across Headway’s three offices, improving reliability through automation, monitoring, and documentation.
What you'll do
- Resolve or triage escalated support issues and identify recurring problems for permanent solutions.
- Own office network health, including proactive alerting, failover, and network hygiene.
- Manage conference-room AV and technology for office projects, from design through cutover.
What they ask for
- 3+ years of IT experience at a distributed company, including independently resolving complex issues and handling escalations.
- Fluency with a cloud-managed network stack such as Meraki or equivalent, including wireless, VLANs, access points, and multi-ISP failover.
- Hands-on administration across several listed business systems and a strong understanding of macOS, Windows, and ChromeOS.
- Cross-functional experience delivering office technology changes; able to work on-site in commuting distance of New York City two days per week, with travel to other offices quarterly or as required.
Nice to have
- Experience with Zoom Rooms and Neat.
- Experience with procurement processes.
Pay
$131,750 – $155,000 USD base salary
Tools
Meraki, Zoom Rooms, Neat, Okta, Google Workspace, Jira Service Management, Tines, Claude
AI focus
Use automation on real workflows and help determine safe practices for automation in a regulated environment; tools include Tines, Claude, and Glean.
Model-written summary · the original posting is authoritative