Headway
Senior Clinical & Coding Operations Associate
$76K–$112K
Remote · Remote · Senior · Full-time · Posted Sep 29, 2026
- Experience
- 2–3 years in outpatient or professional-services coding; behavioral health experience is ideal.
About the job
Interprets behavioral health coding and documentation review results, advises providers on findings, and helps correct inaccurate reviews and improve provider education and support.
What you'll do
- Explain ICD-10-CM and CPT review results and billing findings to providers in clear, actionable language.
- Assess whether flagged findings are accurate, identify incorrect flags, and escalate corrections.
- Answer coding and documentation questions, contribute to education resources, and recommend improvements to tooling, processes, and training.
What they ask for
- Certified Professional Coder (CPC) certification.
- Strong knowledge of ICD-10-CM, CPT, HCPCS, and related documentation requirements.
- Clear, empathetic communication and ability to educate providers while upholding payer standards and compliance requirements.
- Ability to independently determine and defend coding and documentation conclusions for behavioral health notes.
Nice to have
- Certified Professional Medical Auditor (CPMA) certification.
- Experience educating providers on medical decision making (MDM) for outpatient Evaluation and Management (E/M) services.
Pay
$76,160 - $112,000 USD base salary
Tools
ICD-10-CM, CPT, HCPCS, Zendesk, Google Workspace, Zoom, EMR
Model-written summary · the original posting is authoritative