Hearst
Corporate Services Support Specialist
Dallas, TX, United States +1 · Full-time · Posted Oct 26, 2026
- Location
- Dallas, TX, United States
Dallas - Experience
- At least one year in a service operations or service desk role in an enterprise or SaaS environment.
- Visa sponsorship
- Does not provide immigration sponsorship; applicants must have the right to work in the U.S. without immigration sponsorship.
About the job
Provides first-line corporate IT support, resolving user incidents and requests, provisioning devices and accounts, and improving technology support services.
What you'll do
- Troubleshoot service desk tickets and Windows, Mac, application, network, and office technology issues; document work and escalate complex cases.
- Provision and support laptops, peripherals, user accounts, Microsoft 365, endpoint controls, and corporate systems.
- Maintain accurate records and improve or automate support processes using approved tools.
What they ask for
- At least one year of experience in a service operations or service desk role in an enterprise or SaaS environment.
- Strong troubleshooting skills with Windows 11 and macOS in an enterprise environment.
- Working knowledge of Microsoft Intune, Microsoft Entra ID, endpoint compliance, and multifactor authentication.
- Basic ability to use PowerShell or another scripting language for troubleshooting and administrative automation.
Nice to have
- Experience with ServiceNow in an IT service-management or service-operations role.
- Healthcare HIPAA experience, or similar regulated-industry experience such as PCI and SOX.
Tools
Windows 11, macOS, Microsoft Intune, Microsoft Entra ID, PowerShell, Microsoft 365, Okta, Jamf
Model-written summary · the original posting is authoritative