Technical Consultant

What you'll do

• Investigate and triage client issues across data, integrations, configuration, and system behavior; document findings and route escalations with supporting evidence.
• Support file feeds and integration workflows, analyze processing results, and help resolve issues with clients, vendors, and internal teams.
• Advise clients and support configuration, implementation, testing, release validation, and appropriate service growth opportunities.

What they ask for

• Five (5) years of experience in technical consulting, application support, implementation, systems analysis, integration operations, or a similar client-facing technical role.
• Working proficiency with SQL and data analysis concepts.
• Practical experience with Linux/Unix shell commands and structured data formats such as CSV, XML, JSON, or fixed-width files.
• Hands-on experience testing REST or SOAP APIs and secure file transfers, including SFTP or FTPS and PGP/GPG.

Nice to have

• Experience in healthcare technology, payer operations, care management, utilization management, appeals and grievances, or another regulated (CMS/HIPAA) environment.
• Experience with enterprise schedulers, operational and BI data environments, Python or shell scripting, Git or Bitbucket, or modern AI platforms and developer tools.

Tools

SQL, Linux/Unix, CSV, XML, JSON, REST, SOAP, SFTP

AI focus

Use approved AI technologies to improve productivity, automate routine technical tasks, improve analysis and documentation, and speed client issue resolution while complying with security, privacy, HIPAA/PHI, and responsible AI policies. Preferred exposure to LLM APIs such as OpenAI, Anthropic, or AWS Bedrock.