Hearst
Technician as a Service
Greensboro, NC, United States +2 · Remote · Full-time · Posted Oct 26, 2026
- Location
- Greensboro, NC, United States
Remote - US
Greensboro, North Carolina, United States - Experience
- Minimum of 3 years as a Diesel Technician.
- Education
- Associate's degree in Automotive Technology or related field (preferred).
About the job
Provides remote phone support to customers by diagnosing and helping resolve diesel electronic and mechanical vehicle issues.
What you'll do
- Troubleshoot, diagnose, and resolve diesel vehicle issues remotely; guide customers through corrective measures.
- Research customer questions and document and route support requests through a computerized ticketing system.
- Stay current with product upgrades, system information, and business updates.
What they ask for
- At least 3 years' experience as a Diesel Technician, focused on diagnosing and repairing automotive, medium-duty, heavy-duty, or commercial equipment in a fleet, dealership, or independent repair environment.
- Thorough understanding and use of at least one OEM engine diagnostic application, such as Insite, ServiceMaxx, PTT, or DDDL.
- Experience with additional diagnostic software such as Service Ranger, Allison DOC, Bendix ACOM, or Wabco Toolbox.
- Deep understanding of electronic vehicle systems and their relationships; able to interpret vehicle documentation and assess the impact of failures.
Nice to have
- Associate's degree in Automotive Technology or related field.
- OEM Certification; ASE certification is also preferred, with strong electronics skills.
Tools
Insite, ServiceMaxx, PTT, DDDL, Service Ranger, Allison DOC, Bendix ACOM, Wabco Toolbox
Model-written summary · the original posting is authoritative