Heartbeat Health
Technology Solutions Analyst-EST
remote · Remote · Full-time · Posted Oct 7, 2026
- Experience
- 1+ years of professional IT experience, including help desk support, technical support, or IT administration; internships, part-time roles, or similar hands-on positions are also relevant.
About the job
Operate and improve employee technology, including support, identity and access, device management, SaaS administration, security processes, and business systems.
What you'll do
- Triage and resolve employee technical support requests; manage onboarding, offboarding, access, and employee devices.
- Administer cloud applications and support security reviews, compliance, and routine system checks.
- Improve workflows and maintain troubleshooting guides, runbooks, and other technical documentation.
What they ask for
- Basic familiarity with account provisioning and deprovisioning, computer setup and troubleshooting, and SaaS application configuration.
- Understanding of basic IT security concepts, including device management, access controls, multi-factor authentication, and software patching.
- Strong organization, communication, problem-solving, and prioritization skills; ability to learn, follow through, and escalate appropriately.
- Availability Monday through Friday, 9 am to 5 pm EST; based in the Eastern Time Zone (ET).
Tools
Google Workspace, Slack, Zoom
Model-written summary · the original posting is authoritative