Hedra
Customer Success Engineer
San Francisco · On-site · Full-time · Posted Jul 22, 2026
- Experience
- 4+ years in a customer-facing technical role, such as customer success or forward-deployed engineering, solutions engineering, technical support engineering, or software engineering with direct customer exposure.
- Education
- BS or BA in computer science or a related technical field, or equivalent hands-on experience.
About the job
Own customers’ post-sales technical success, guiding API and platform integrations from onboarding through production and translating field feedback into product improvements.
What you'll do
- Lead customer onboarding, integration, deployment, troubleshooting, and ongoing technical support.
- Optimize production deployments for latency, throughput, cost, and reliability; guide customers on effective platform use.
- Work with engineering, product, and Account Executives to address customer needs, support adoption, and build reusable documentation and integrations.
What they ask for
- 4+ years in a customer-facing technical role, with experience in one of the stated role areas.
- Ability to write Python, debug API integrations, and produce working sample code.
- Experience with APIs, SDKs, and developer-facing products; ability to explain integration and deployment tradeoffs.
- Track record of getting customers to production and supporting their success.
Nice to have
- Experience with usage-based or consumption pricing.
- Curiosity about generative AI, world models, inference, and infrastructure.
Tools
Python, APIs, SDKs
AI focus
Support customers using Hedra’s models and platform, with stated interest in generative AI, world models, inference, and infrastructure.
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