Hello Patient
Strategic Account Manager
$90K
New York, NY · Hybrid · Manager · Full-time · Posted Oct 19, 2026
- Experience
- 3+ years in account management, customer success, or a similar client-facing role.
About the job
Own customer relationships and post-go-live success for Hello Patient accounts, monitoring agent performance, resolving issues, demonstrating value, and supporting account growth and renewals.
What you'll do
- Monitor account health and agent performance; identify issues, propose call-flow fixes, and coordinate resolution with Product and Engineering.
- Manage customer communications, check-ins, reviews, launches, and ongoing updates in partnership with internal teams.
- Report on performance and ROI, identify expansion opportunities, and support renewals and invoicing follow-up.
What they ask for
- 3+ years in account management, customer success, or a similar client-facing role.
- Strong written and verbal communication and ability to turn data into clear value stories.
- Comfort working with spreadsheets and dashboards and explaining metrics.
- Collaborative, detail-oriented, proactive, and comfortable with ambiguity and change.
Nice to have
- Experience in healthcare, health tech, or medical practices; or in practice operations, revenue cycle, or patient scheduling.
- Daily use of AI or automation tools; some exposure to SQL, BI tools, or call center metrics.
Pay
$90,000 – $135, USD base salary
Tools
Mia, SQL
AI focus
Support customer success and growth for Mia, Hello Patient’s conversational AI platform, including monitoring agent performance and helping customers realize value from AI-enabled patient engagement.
Model-written summary · the original posting is authoritative