Hello Patient
Strategic Account Manager
$90K–$135K
Austin, Texas · Hybrid · Manager · Full-time · Posted Oct 19, 2026
- Experience
- 3+ years in account management, customer success, or a similar client-facing role.
About the job
Own customer account health, retention, performance, and growth for Hello Patient’s conversational AI platform from implementation through long-term customer success.
What you'll do
- Monitor agent performance, review call logs, identify issues, and coordinate fixes with Product and Engineering.
- Manage customer relationships, check-ins, program reviews, go-live support, and ongoing updates.
- Report on performance and ROI, identify expansion opportunities, and support renewals and invoicing follow-up.
What they ask for
- 3+ years in account management, customer success, or a similar client-facing role.
- Strong written and verbal communication, storytelling, and ability to explain value using data.
- Comfort with spreadsheets and dashboards, attention to detail, collaboration, and proactive problem-solving.
- Comfort with ambiguity and change in a fast-paced startup.
Nice to have
- Experience in healthcare, health tech, or working with medical practices.
- Daily use of AI or automation tools; exposure to SQL, BI tools, or call center metrics.
Pay
$90,000 – $135,000 USD base salary
Tools
Mia, SQL
AI focus
Support customer success and growth for a conversational AI platform that engages patients through calls and texts and handles interactions such as scheduling, billing, and retention.
Model-written summary · the original posting is authoritative