Hex
Customer Engineer
$166K–$205K
San Francisco · Hybrid · Full-time · Posted Sep 25, 2025
- Experience
- 3+ years in a technical customer-facing role, in addition to overall experience.
About the job
Provides post-sale technical onboarding and guidance to customers, drives adoption of Hex, and shares customer insights to inform product decisions.
What you'll do
- Guide customers through product setup, asset development, training, and technical questions; promote adoption and best practices.
- Advise customers on data curation strategies to enable Hex AI and test implementation, onboarding, and training programs.
- Identify reusable customer patterns and share product feedback internally to inform the roadmap and prioritization.
What they ask for
- 3+ years in a technical customer-facing role, such as Sales/Customer Engineering, Solutions Architect, or Technical Account Management.
- Fluent in SQL and Python.
- Familiarity with the data tooling ecosystem, including traditional BI, cloud data warehouses, or semantic layers.
- Based in SF and willing to work in office 2 days per week, or based in PST timezone.
Nice to have
- Direct experience with AI in data.
Pay
$166,000 - $205,000 USD total pay (on-target earnings, base + variable)
Tools
SQL, Python
AI focus
Advise customers on data curation strategies to enable Hex AI; familiarity with AI in data is a bonus.
Model-written summary · the original posting is authoritative