Hex
Founding Commercial Account Manager
$200K–$215K
New York · Hybrid · Manager · Full-time · Posted Sep 15, 2026
- Experience
- 3+ years.
About the job
Own renewals and account expansion for a portfolio of existing SMB and Mid-Market customers, while helping establish Hex’s Account Management function.
What you'll do
- Manage renewals, expansion opportunities, and forecasts across an assigned customer book.
- Lead commercial conversations and partner with Sales Engineering and Customer Engineering on technical discussions.
- Help build the Account Management playbook and territory model, and coordinate AE-to-AM handoffs.
What they ask for
- 3+ years owning a SaaS book of business in account management, renewals, or customer success with a commercial or quota component.
- Track record of driving expansion in existing accounts.
- Ability to conduct commercial conversations and maintain pipeline and forecast hygiene across a large book.
- Comfort working in a new function without an established playbook.
Nice to have
- Experience with technical or data-adjacent software.
Pay
$200,000 - $215,000 USD total pay (OTE).
Model-written summary · the original posting is authoritative