HG Insights
Principal Account Manager
San Francisco Bay Area +4 · Principal · Full-time · Posted Aug 20, 2025
- Location
- San Francisco Bay Area
Seattle, Washington, United States
New York, United States
San Francisco Bay Area
Seattle, Washington, United States
About the job
Manage enterprise customer relationships after sale, driving onboarding, adoption, retention, renewals, and account expansion.
What you'll do
- Manage enterprise accounts and the post-sale customer lifecycle, from onboarding through renewal and expansion.
- Build account plans, identify customer needs and growth opportunities, and coordinate with internal teams.
- Use AI and customer-success tools to assess account health, spot risks and opportunities, and prioritize engagement.
What they ask for
- Experience managing and growing enterprise customer relationships ($1B +).
- Ability to meet renewal and expansion quotas, with examples of successful account growth.
- Strong critical-thinking, consultative, and communication skills.
- Demonstrated ability to quickly adopt and use AI tools for customer engagement, account analysis, and retention and expansion strategy.
Nice to have
- Industry experience in data, SaaS, or B2B tech.
AI focus
Use and evaluate AI tools and features to improve client engagement, analyze account trends and health, identify risks and opportunities, and guide retention and expansion strategy.
Model-written summary · the original posting is authoritative