Hims & Hers
Sr. Reliability Engineer
$140K–$165K
US - Remote · Remote · Senior · Full-time · Posted Oct 7, 2026
- Experience
- 5+ years as a Software, SRE, Platform, or Infrastructure Engineer.
About the job
Own and improve reliability for customer-critical systems by building observability, incident-response tooling, automation, and AI-assisted operations.
What you'll do
- Define and instrument SLOs, golden signals, and business-level monitors for Tier 1 customer journeys; lead capacity and resilience work for peak traffic.
- Build connected incident-response pipelines, runbooks, and AI-powered operational tools, and drive incident follow-up actions to completion.
- Deep-debug cross-service production issues and coach teams on reliability practices, on-call, and post-mortems.
What they ask for
- 5+ years as a Software, SRE, Platform, or Infrastructure Engineer, with a track record of owning reliability outcomes for production systems.
- Strong software engineering fundamentals, including writing code and investigating application code across the stack.
- Hands-on experience in observability and SLO engineering, and production experience with AWS, Kubernetes/EKS, Terraform, and PostgreSQL (RDS/Aurora).
- Experience with end-to-end incident management and daily practical use of AI coding and analysis tools.
Nice to have
- Experience building AI agents or LLM-backed operations automation; load-testing and performance-engineering experience at scale.
- Familiarity with Istio or experience in a regulated or healthcare environment.
Pay
$140K – $165K USD base salary
Tools
Datadog, Prometheus/Grafana, OpenTelemetry, AWS, Kubernetes/EKS, Terraform, PostgreSQL (RDS/Aurora), FireHydrant
AI focus
Use AI coding and analysis tools in daily engineering work; build operational agents and automation for incident triage, RCA drafting, reporting, and observability analysis.
Model-written summary · the original posting is authoritative