Hinge Health
Associate Member Support Specialist
Remote US · Remote · Full-time · Posted Oct 31, 2026
- Experience
- At least one year in a call center or customer-facing role; the posting describes 1–2 years in a member-facing role as ideal.
- Education
- Bachelor’s degree or equivalent experience (preferred).
About the job
Supports current and prospective Hinge Health members by answering questions and resolving issues about programs, eligibility, enrollment, and billing across email, phone, and chat.
What you'll do
- Troubleshoot common member challenges and provide timely solutions.
- Communicate with members warmly and professionally across email, phone, and chat.
- Navigate multiple tools and workflows to resolve member questions and concerns.
What they ask for
- At least one year of experience in a call center or customer-facing role.
- Strong spoken and written member-facing communication skills.
- Ability to manage multiple processes and workflows simultaneously.
- Able to work remotely and reliably, with availability for variable shifts, including possible evenings, weekends, and holidays.
Nice to have
- Bachelor’s degree or equivalent experience.
- Familiarity with HIPAA regulations; experience with Zoom Contact Center and Zendesk or similar systems; or experience working with AI.
Pay
$16.96 – $28.13 per hour (base salary)
Tools
Zoom Contact Center, Zendesk
AI focus
Experience working with AI is preferred; no specific AI duties are stated.
Model-written summary · the original posting is authoritative