Hinge Health
Client Success Manager
Remote US · Remote · Manager · Full-time · Posted Sep 10, 2026
- Experience
- At least 2 years as a Client Success Manager within digital health.
About the job
Manages employer-client relationships for Hinge Health programs, driving adoption, demonstrating value, resolving issues, expanding products, and securing renewals.
What you'll do
- Drive enrollment communications and program adoption, and report on client value.
- Manage client relationships, escalations, satisfaction, retention, and renewals.
- Expand product offerings and coordinate with cross-functional teams; coach and develop CS colleagues.
What they ask for
- At least 2 years of experience as a Client Success Manager within digital health.
- Experience managing a full book of business comprising employers and/or health plans.
- Ability to build trusted client relationships and communicate effectively with internal and external stakeholders.
- Ability to use data-driven insights to make recommendations and influence customer decisions.
Nice to have
- Bachelor's Degree.
- Experience at a high-growth company; understanding of employee benefits, digital health, and startup work environments; or data integration proficiency and advanced Excel knowledge and skills.
Pay
$76,608 – $139,104 (USD; base salary)
Tools
Excel
Model-written summary · the original posting is authoritative