Hinge Health
Support Knowledge Manager
San Francisco-HQ · Hybrid · Manager · Full-time · Posted Sep 10, 2026
- Experience
- 3+ years.
- Education
- Bachelor’s degree in a related field or equivalent practical experience.
About the job
Own and improve Hinge Health’s support knowledge program so specialists and AI systems can find accurate, useful information that improves member support.
What you'll do
- Build knowledge structures, content standards, ownership and review processes, and performance reporting.
- Improve and maintain support content across internal guidance, help center articles, macros, policies, and product documentation.
- Partner with Support and cross-functional teams to improve content operations, AI-supported workflows, and knowledge reliability.
What they ask for
- 3+ years managing knowledge, content, or documentation, ideally for support operations, customer service, or a similar customer-facing department.
- Experience managing content for multiple audiences and formats.
- Hands-on experience administering a knowledge base or content repository.
- Bachelor’s degree in a related field or equivalent practical experience.
Nice to have
- Experience using AI tools for content workflows and familiarity with customer support AI, virtual agents, search, or AI-assisted knowledge workflows.
- Experience with KCS or a similar knowledge-management methodology; healthcare or regulated-environment experience is also relevant.
Pay
$112K – $168K (base salary)
Tools
Zendesk Guide, Salesforce Knowledge, Intercom, Confluence, Guru
AI focus
Improve content workflows and AI retrieval, and increase the reliability of information used by AI systems; partner on AI-supported resolutions and workflows.
Model-written summary · the original posting is authoritative