Hippocratic AI
Customer Success Executive
United States · Remote · Full-time · Posted Oct 16, 2026
- Experience
- 5+ years in health systems in customer success, account management, project management, or implementation roles.
- Education
- Bachelor's degree from an accredited university.
About the job
Own post-sale customer success for assigned regional health systems, leading implementations and adoption while delivering measurable clinical and operational outcomes.
What you'll do
- Lead workflow discovery, implementation, training, and scaled adoption across customer sites.
- Build success metrics and ROI reporting, present outcomes to executives, and identify expansion opportunities.
- Manage executive relationships, solve implementation problems, and relay customer needs to Product and Engineering.
What they ask for
- Bachelor's degree from an accredited university.
- 5+ years in health systems in customer success, account management, project management, or implementation roles.
- Proven record leading complex clinical or operational implementations; strong healthcare workflow knowledge, project management, executive communication, and technical fluency.
- Willingness to travel 20-40% and meet client credentialing requirements.
Nice to have
- Experience with healthcare consulting, transformation, or system-wide digital health rollouts.
- Experience deploying AI, enterprise SaaS, or complex digital health solutions at scale.
AI focus
Supports implementation and adoption of a generative AI platform for safe, autonomous clinical conversations with patients; customer feedback influences the product roadmap.
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