Hippocratic AI
Solutions Architect, Inbound AI Deployments
United States · Remote · Full-time · Posted Aug 4, 2026
- Experience
- 8+ years in inbound/patient access technology or healthcare operations.
- Education
- BA/BS degree required.
About the job
Defines and scales repeatable inbound AI deployment methodology for healthcare customers, translating patient access workflows into configuration frameworks, product requirements, and deployment team enablement.
What you'll do
- Design and document reusable inbound AI configuration patterns, decision trees, IVR logic, and deployment playbooks.
- Partner with health systems and health plans on configuration, validation, go-live support, and translating operational needs into product requirements.
- Work with product and engineering teams and train deployment teams to apply the methodology independently.
What they ask for
- BA/BS degree.
- Domain expertise in patient access, call center operations, or inbound workflows.
- 8+ years in inbound/patient access technology or healthcare operations.
- Hands-on inbound AI or contact center automation experience, including configuring systems or deploying solutions.
Nice to have
- Experience with inbound digital front door platforms such as Hyro, Orbita, Nuance, Syllable, Notable, or Fabric.
- Familiarity with FHIR, HL7, and EHR integration points relevant to inbound workflows.
Tools
IVR, FHIR, HL7, EHR
AI focus
Develops and scales healthcare inbound AI deployments, including configuration methodology, decision trees, IVR logic, and contact center automation.
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