Hippocratic AI
Vice President, Customer Success (Columbus, OH)
Columbus, OH · On-site · Director · Full-time · Posted Oct 2, 2026
- Experience
- 10–15 years of professional healthcare experience, including 7+ years in customer-facing leadership roles working with or within health systems, health networks, or provider-focused organizations.
- Education
- Bachelor's degree from an accredited university.
About the job
Leads regional customer success for health system clients, overseeing enterprise implementations, team development, customer retention and expansion, and scalable provider success practices.
What you'll do
- Serve as executive contact for major health systems and lead implementations aligned with clinical workflows and operational priorities.
- Lead and develop a provider customer success team; establish metrics, playbooks, and scalable processes.
- Drive retention and expansion, coordinate customer feedback with internal teams, and report portfolio outcomes to health system executives.
What they ask for
- Bachelor's degree from an accredited university.
- 10–15 years of professional experience in healthcare, including 7+ years in customer-facing leadership roles with or within health systems, health networks, or provider-focused organizations.
- Experience leading and developing teams, including managing Directors and senior Customer Success Executives.
- Deep knowledge of health system operations, clinical workflows, care delivery models, and operational processes.
Nice to have
- Experience with AI, digital health, or clinical decision support tools in healthcare.
- Background in healthcare consulting, health-tech, or clinical operations transformation.
AI focus
Leads implementation of healthcare AI solutions in clinical workflows and care delivery; the company describes its platform as a healthcare-only, safety-focused LLM.
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