Hippocratic AI
Vice President, Customer Success (Life Sciences)
Menlo Park, CA · On-site · Director · Full-time · Posted Sep 30, 2026
- Experience
- 10–15 years in life sciences, including 7+ years in customer-facing leadership roles working with or within life sciences organizations.
- Education
- Bachelor’s degree from an accredited university.
About the job
Own and grow a strategic life sciences customer account while building a Customer Success and Forward Deployed Engineering team and scalable customer-success practices.
What you'll do
- Lead the customer account, driving adoption, retention, and expansion in partnership with executive sponsors.
- Build and lead a pod of Customer Success Executives and Forward Deployed Engineers, setting its operating cadence and accountability.
- Develop repeatable customer-success playbooks and processes, and translate customer insights into product and go-to-market priorities.
What they ask for
- Bachelor’s degree from an accredited university.
- 10–15 years of life sciences experience, including 7+ years in customer-facing leadership roles working with or within life sciences organizations.
- Proven ability to own a large strategic enterprise account and lead cross-functional customer-success and technical/engineering teams.
- Deep knowledge of life sciences workflows and operating models, and experience leading cross-functional initiatives in a startup or high-growth technology environment.
Nice to have
- Experience with AI, digital health, or clinical/scientific decision support tools.
- Background in consulting, health tech, or life sciences operations transformation; exposure to life sciences regulatory, compliance, or data governance considerations is also listed.
AI focus
The role supports delivery and expansion of a safety-focused healthcare AI platform into life sciences organizations; AI experience is a nice-to-have.
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