Hippocratic AI
Vice President, Customer Success (Seattle, WA)
United States · On-site · Director · Full-time · Posted Aug 23, 2026
- Experience
- 10–15 years; 7+ years in customer-facing leadership positions.
- Education
- Bachelor's degree from an accredited university.
About the job
Build and lead a customer success organization serving health plans and managed care customers, driving adoption, retention, expansion, and measurable value from Hippocratic AI’s platform.
What you'll do
- Recruit, develop, and scale payer customer success, technical support, and implementation teams and operating processes.
- Set payer-specific customer success strategy, playbooks, KPIs, and metrics; improve retention and revenue growth.
- Build executive customer relationships and represent payer needs across Product, Engineering, Clinical, and Sales.
What they ask for
- Bachelor's degree from an accredited university.
- 10–15 years of experience in customer success, account management, or related leadership roles in the payer/health plan industry, including 7+ years in customer-facing leadership.
- Proven customer success and revenue-growth record in B2B SaaS or healthcare technology serving payers.
- Deep payer/health plan industry knowledge, including operations, workflows, metrics, and regulatory frameworks.
Nice to have
- MBA, MHA, or advanced degree in Business, Healthcare Administration, or a related field.
- Hands-on familiarity with AI-based solutions and their application in payer operations.
Tools
AI, HEDIS/STARS, MLR, CMS, NCQA
AI focus
Align AI solutions with payer workflows and operational priorities; preferred familiarity includes prior authorization automation, member outbound engagement, and clinical decision support.
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