Hitachi
Field Service Engineering Manager
Holland, Michigan, United States · Virtual · Manager · Full-time · Posted Oct 21, 2026
- Experience
- 5–10 years of experience in customer management.
About the job
Leads customer-focused engineering services operations, managing service delivery, team performance, budgets, and customer relationships for an automation solutions provider.
What you'll do
- Oversee daily operations, staffing, resource planning, utilization, and service delivery to meet customer and business expectations.
- Manage the group’s P&L, budgets, revenue projections, expenditures, and performance-driven process improvements.
- Lead, coach, and train employees; develop customer relationships and support sales initiatives and customer-specific quotes.
What they ask for
- 5–10 years of experience in customer management.
- Experience working in a manufacturing environment.
- Strong automation, mechanical, and electrical knowledge.
- Proven record of successfully leading a team; intermediate proficiency in Microsoft Office Suite.
Nice to have
- Experience in Automation or Robotics.
- Experience in Controls; intermediate proficiency in Microsoft Project.
Tools
Microsoft Office Suite, Microsoft Project, Automation, Robotics, Controls
Model-written summary · the original posting is authoritative