Hitachi
Hub NAM Quality & Continuous Improvement Manager
Raleigh, North Carolina, United States · On-site · Manager · Full-time · Posted Oct 28, 2026
- Experience
- Significant leadership experience; no specific number of years stated.
- Education
- Bachelor’s degree in Engineering, Operations, Business, Quality, or a related discipline, or an equivalent combination of education and relevant experience.
About the job
Leads North American Quality and Continuous Improvement to improve customer outcomes and business performance through governance, quality systems, process management, and cross-functional improvement.
What you'll do
- Deploy the regional Quality and Continuous Improvement strategy and lead its organization, governance, and operating rhythm.
- Oversee quality systems and investigations, ensuring issues are visible, addressed through structured problem-solving, and verified through closure.
- Develop process governance, KPIs, and improvement initiatives tied to customer and business outcomes.
What they ask for
- Bachelor’s degree in Engineering, Operations, Business, Quality, or a related discipline, or an equivalent combination of education and relevant experience.
- Significant leadership experience in an engineered-products, project-based, manufacturing, infrastructure, or industrial-services organization.
- Demonstrated P&L, operating-unit, or substantial operational responsibility, with accountability for business or customer outcomes.
- Demonstrated experience in cross-functional transformation, quality and continuous improvement, process governance, and organizational leadership.
Nice to have
- Quality, Lean, or Continuous Improvement credentials.
- Experience with engineered-to-order systems, complex customer projects, manufacturing operations, infrastructure, or industrial services.
Tools
Quality Management System, Customer Complaint Resolution Process, transactional Net Promoter Score, root-cause analysis, 8D, corrective and preventive actions, mission-based key performance indicators, leading indicators
Model-written summary · the original posting is authoritative